Customer Data Hub Status

User Interface

Fully Operational

APIs

Fully Operational

Cloud Regions

Fully Operational

Client-Side CDN Regions

Fully Operational

Client-Side mCDN Tag Delivery Network

Fully Operational

Server-Side Data Collection and Processing

Fully Operational

Server-Side Data Access and Storage

Fully Operational

Server-Side Machine Learning

Fully Operational

Anomalies in AudienceDBFully Operational

Incident Status

Fully Operational

Components

Cloud Regions, Server-Side Data Access and Storage



April 4, 2024 9:20PM UTC
[Investigating] Our engineering team is investigating data anomalies for AudienceDB customers. The root cause of the concern has already been identified and a fix was deployed and validated in production to ensure service was restored. If and when we identify specific impacts to customers and their data we will provide updates.

April 12, 2024 9:57PM UTC
[Monitoring] Update to the data anomalies that were being investigated in AudienceDB - it has been confirmed that all visitor records from March 21st to April 4th do exist and are available in the database, however there is a possibility that some records may not be returned in the view of the data. We are continuing to monitor this and work with any customer who requires assistance.

Scheduled Maintenance

Schedule

April 29, 2024 5:00PM - May 20, 2024 5:00PM UTC

Components

Cloud Regions, Server-Side Data Collection and Processing

Description

Tealium’s infrastructure is being expanded to maintain seamless operations with increased server-side traffic. We are adding IP addresses to all of our data processing regions. If you are using safelists (also known as whitelists or allow lists) in outbound connectors, function actions, or file import (except S3), we ask that you include the new IP addresses. The additional IP addresses will be introduced on the following dates: Apr 29, 2024 - US – Oregon May 6, 2024 - EU (Ireland and Frankfurt) May 13, 2024 - APJ (Hong Kong, Sydney, Tokyo) May 20, 2024 - US – US East 1 To check on whether you are impacted by these changes please work with your network and/or security team to see if any of these existing IP addresses are currently configured and add any from the document linked below that are missing. 18.166.4.167 - ap-east-1 (Hong Kong) 13.112.219.50 - ap-northeast-1 (Tokyo, Japan) 52.62.159.75 - ap-southeast-2 (Sydney, Australia) 52.29.185.253 - eu-central-1 (Frankfurt, Germany) 54.229.215.104 - eu-west-1 (Dublin, Ireland) 3.210.6.72, 3.210.238.60, 107.23.142.239 - us-east-1 (Ashburn, Virginia) 50.18.192.141 - us-west-1 (San Jose, California) 44.238.18.189 - us-west-2 (Oregon) If you don’t find any of the above IP addresses configured in your systems, no further action is needed. Otherwise, refer to the following article to update your list of IPs: https://docs.tealium.com/server-side/administration/ip-allow-list/ Please contact Tealium Support for further help.