Universal Data Hub Status

User Interface

Fully Operational

APIs

Fully Operational

Cloud Regions

Degraded Performance

Client-Side CDN Regions

Fully Operational

Client-Side mCDN Tag Delivery Network

Fully Operational

Server-Side Data Collection and Processing

Degraded Performance

Server-Side Data Access and Storage

Fully Operational

Incident Status

Degraded Performance

Components

Cloud Regions, Server-Side Data Collection and Processing



May 24, 2019 7:16AM PDT
May 24, 2019 2:16PM UTC
[Investigating] The database cluster responsible for processing Audience Discovery and Audience Sizing jobs has become unstable. Tealium Engineers are working to restore the database to full health. Until that is complete, Audience Discovery and Audience Sizing jobs may intermittently fail.

Scheduled Maintenance

Schedule

May 26, 2019 10:00AM - 11:00AM PDT
May 26, 2019 5:00PM - 6:00PM UTC

Components

Cloud Regions, Server-Side Data Collection and Processing

Description

Emergency maintenance is required on the database cluster which processes Audience Sizing and Audience Discovery jobs in the US-EAST-1/Ashburn region. During this window, jobs will fail to execute properly. Upon completion of the maintenance, please re-run any jobs which ran and failed during the maintenance period. Historical and incoming data will be unaffected. The Maintenance is expected to last for 1 hour.

Schedule

June 1, 2019 9:00AM - 9:30AM PDT
June 1, 2019 4:00PM - 4:30PM UTC

Components

APIs, Server-Side Data Collection and Processing, Cloud Regions

Description

Our infrastructure is being expanded to further grow our processing capacity. As part of this process, we are creating new endpoints with new IP addresses. This means that customers who are using whitelists, as per their business security practices and standards, will need to include the new IP addresses to make sure that they are able to continue operating without interruption. This change will be critical for customers specifically operating in the US-East region. Refer to the following TLC article to see all current IP endpoints: https://community.tealiumiq.com/t5/Universal-Data-Hub/List-of-Tealium-IP-Addresses-for-Whitelist/ta-p/19126